Return and Refund Policy to buyers and donors
This Return Policy (·Policy) is an effort by Fortitude Leadership Academy to continuously provide the signature, quality customer service that its patron has loved them for. This Policy will provide the Company's employees, staff, and even the customers, partners, parents and donors, themselves, the procedures, guidelines, limitations, and legal considerations about the management of returned products to include monetary donations in cases of issues regarding quality, refund, and other exchanges of unintended or unwanted products and goods.
Scope and Limitations
This Policy will help and guide the Company's employees, staff, and even the customers, partners, and donors themselves, in the procedures, guidelines, limitations, and legal considerations on the management of returned products in cases of issues regarding quality, refund, and other exchanges of unintended or unwanted products or donations. Moreover, this policy will cover all the items, non-perishables alike, sold by the Company; and are subject and limited to the items' warranty period and condition upon return.
DEFINITION OF TERMS
• NON-PERISHABLES - Items with longer, in some cases, unlimited shelf life; such as books, etc.
• DONORS/DONATIONS - All money and gifts donate to the Company
• WARRANTY PERIOD - the period that warrants free adjustment services in case of a malfunction occurred under normal use that has followed instruction manuals.
ITEM RETURN, REFUND, AND EXCHANGE
Non-perishable items purchased from the Company can be returned, exchanged, or refunded within three(3) days from the date of purchase. Customers must present the Item's receipt or other proof of purchase to the officer-in-charge before a refund or exchange will take place. Items returned without a purchase receipt, beyond the return period, or in a condition beyond normal wear and tear will not be eligible for exchange or refund. Donor/donations are final and will not be returned
Refunds only apply to Items returned and where product exchange is impossible due to the unavailability of similar items. No refunds should be made without assessing or ascertaining the condition of the returned item or the availability of a replacement item by the officer-in-charge. There will not be refunds on any donor or donations made to the company.
CONDITION OF THE RETURNED PRODUCT
All Items subject to this Policy must be returned in its normal packaging condition or an unused condition The condition of all returned items will undergo a strict assessment process by the officer in charge.
This policy is drafted and created by the management team of Fortitude Leadership Academy under Alabama State laws governing Item Return and Refund Policies.